# Contacting support

If the docs do not solve your problem, send the Workover team a support request from the app, by email, or through the contact form. A few lines of context usually save several rounds of replies.

## Send a request from the app

Use this when you can sign in, because you can attach the project and document the request is about.

1. Open your avatar menu and select **Support**.
2. Select **Report a bug or ask a question**.
3. Choose **Bug**, **Question** or **Feedback**, and add a **Subject**.
4. Optional: pick the **Project** and **Document** the request is about. This identifies them exactly, so you do not need to paste a URL.
5. Describe the problem, then select **Send request**.

Your requests, their status and the team’s replies appear in the same **Support** panel. The form has no attachment field, so send screenshots by email.

## Other ways to reach us

- **Email:** [support@workover.io](mailto:support@workover.io). Use this for screenshots, or if you cannot sign in.
- **Contact form:** the [contact page](/contact/), which works without signing in.

## What to include

- **What you were doing.** “Pushing a document to WordPress”, not “it broke”.
- **The exact message.** Copy it rather than paraphrasing. Similar-looking problems often have different messages, and the wording tells us which one you hit. [Common errors](/docs/common-errors/) explains most of them.
- **Which document or site.** Pick them in the in-app form, or give the document URL and the connected site in an email.
- **When it started, and whether it ever worked.** “Worked yesterday, fails today” and “never worked” point at different causes.
- **What you have already tried**, so we do not suggest the same steps again.

If you send a screenshot, copy the error text as well. Text is easier to search than an image.

## Your WordPress password

Workover stores your site’s application password encrypted, and the password belongs to a single WordPress user. You can revoke it from that user’s profile in wp-admin at any time, after which Workover can no longer act on the site as that user.

## Reporting a security issue

Email [security@workover.io](mailto:security@workover.io) instead of using the normal support channels. We acknowledge reports within 3 business days and aim to ship a fix within 90 days. Please hold public disclosure until the fix is out or those 90 days have passed, whichever comes first. See the [security page](/security) for the full policy.

## Related

- [Common errors](/docs/common-errors/)
- [How to fix a push to WordPress that failed](/docs/push-failures/)
- [Application passwords not available](/docs/application-passwords-not-available/)
- [Reaching a site behind a firewall or Cloudflare Access](/docs/whitelist-ips/)