# Contacting support

Email **[support@workover.io](mailto:support@workover.io)**, or use the support panel in the app. A real person reads it.

## What to include

The difference between one reply and four is usually three lines of context.

**What you were doing.** “Pushing a document to WordPress”, not “it broke”.

**The exact message.** Copy it rather than paraphrasing — the wording distinguishes between causes that look identical in a summary.

**Which document or site.** The document URL, and the site it is connected to. That is enough for us to find it.

**When it started, and whether it ever worked.** “Worked yesterday, fails today” and “never worked” point at completely different things.

**What you have already tried**, so we do not send you round the same loop.

A screenshot of the error helps. A screenshot of a whole screen with the error somewhere in it helps less than the copied text.

## What we can see

We can see your account, your projects, and the state of your documents. We **cannot** see your WordPress password, and we do not have access to your site beyond the application password you granted — which you can revoke at any time.

We cannot read the contents of your documents as a matter of routine. If a problem needs us to look at a specific document, we will ask.

## Faster than a ticket

A lot of what reaches support is covered here:

- [Common errors](/docs/common-errors) — the errors people hit most, and what each means.
- [A push to WordPress failed](/docs/push-failures) — an ordered walkthrough.
- [“Application passwords not available”](/docs/application-passwords-not-available) — the connection problem.
- [Allowlisting Workover](/docs/whitelist-ips) — when your firewall is the problem.

## Security

To report a vulnerability, email **[security@workover.io](mailto:security@workover.io)** rather than using the normal support channel, and please give us a reasonable window before disclosing.

## Feature requests and bugs

Both welcome through the same channel. A bug report that includes what you expected to happen is worth several that say what did.