# Patchstack hardening settings

Patchstack’s hardening settings can block two things Workover needs from your WordPress site: application passwords, which Workover signs in with, and the users endpoint, which fills the **Author** list in the **WP** tab.

**Before you start:** you need access to your Patchstack dashboard and admin access to your WordPress site.

## Symptoms

- Connecting the site fails, or an existing connection stops working and the workspace owner gets an email whose subject begins “Workover has stopped syncing with” and names the site.
- The **Author** list in the **WP** tab is empty, or shows only the account Workover is connected as.

## Fix it

1. In the Patchstack App’s hardening settings, turn off the option that blocks WordPress application passwords.
2. If the **Author** list is empty, turn off the option that blocks the users endpoint in the same settings.
3. If the connection had stopped working, reconnect the site from the project’s **Project settings**.

If the site still cannot connect, [contact support](/docs/contacting-support/).

## Related

- [Allowlisting Workover in your firewall](/docs/whitelist-ips/)
- [Connecting your WordPress site](/docs/connecting-your-wordpress-site/)