Alerts and incidents

One problem is one alert, however many pages it hits. That single rule is what decides whether alerting stays useful past the first week.

Why grouping matters

A theme deploy adds noindex to a template used by four hundred pages. Alerting per page sends four hundred emails, describing one mistake with one fix. Nobody reads the four hundredth, and after a fortnight nobody reads the first either.

Monitor groups related findings into an incident: one notification, with the pattern and the list of affected pages inside it.

What an incident contains

  • What changed, and what it was before.
  • How many pages, and which.
  • When it started — the crawl that first saw it.
  • Whether it is still happening.

An incident stays open while the condition persists and resolves itself when a later crawl finds it gone. So the incident list is the current state of the site, not a log.

What you are alerted about

By default the things that cost you traffic or money if unnoticed:

  • Pages becoming unreachable or returning errors.
  • Pages becoming non-indexable.
  • Canonicals changing.
  • Large-scale metadata changes.
  • A crawl failing to complete.

Medium and low findings accumulate in the reports rather than interrupting you.

Where they go

Email, and Slack if connected. Set recipients per site — the person who owns a documentation site is rarely the person who owns the marketing site.

Keeping it signal

  • Alert to a channel a person actually reads. An alert routed to a channel nobody watches is a metric, not an alert.
  • Scope the crawl. Most alert noise is really scope: tag archives and paginated listings generating findings that are true and uninteresting. See adding a site to Monitor.
  • Mute deliberately. Mute the page or the pattern, not the rule site-wide — a muted rule is silent when it later fires for a real reason.

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