Contacting support

If the docs do not solve your problem, send the Workover team a support request from the app, by email, or through the contact form. A few lines of context usually save several rounds of replies.

Send a request from the app

Use this when you can sign in, because you can attach the project and document the request is about.

Open your avatar menu and select Support.
Select Report a bug or ask a question.
Choose Bug, Question or Feedback, and add a Subject.
Optional: pick the Project and Document the request is about. This identifies them exactly, so you do not need to paste a URL.
Describe the problem, then select Send request.

Your requests, their status and the team’s replies appear in the same Support panel. The form has no attachment field, so send screenshots by email.

Other ways to reach us

Email: [email protected]. Use this for screenshots, or if you cannot sign in.
Contact form: the contact page, which works without signing in.

What to include

What you were doing. “Pushing a document to WordPress”, not “it broke”.
The exact message. Copy it rather than paraphrasing. Similar-looking problems often have different messages, and the wording tells us which one you hit. Common errors explains most of them.
Which document or site. Pick them in the in-app form, or give the document URL and the connected site in an email.
When it started, and whether it ever worked. “Worked yesterday, fails today” and “never worked” point at different causes.
What you have already tried, so we do not suggest the same steps again.

If you send a screenshot, copy the error text as well. Text is easier to search than an image.

Your WordPress password

Workover stores your site’s application password encrypted, and the password belongs to a single WordPress user. You can revoke it from that user’s profile in wp-admin at any time, after which Workover can no longer act on the site as that user.

Reporting a security issue

Email [email protected] instead of using the normal support channels. We acknowledge reports within 3 business days and aim to ship a fix within 90 days. Please hold public disclosure until the fix is out or those 90 days have passed, whichever comes first. See the security page for the full policy.