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Freshdesk

By WorkoverSupportConnect with API key

Turn Freshdesk ticket volume into a ranked list of docs worth writing.

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Connect Freshdesk and Workover reads your ticket volume to surface the documentation that would deflect the most repeat questions, closing the loop between support and your content roadmap.

  • Rank content ideas by Freshdesk ticket volume
  • Close the loop on questions your team answers again and again
  • Read-only agent access

How it works

  1. 1

    Find your Freshdesk API key and subdomain

    In Freshdesk, go to Profile settings → Your API Key and copy it. Note your subdomain too, the "acme" in acme.freshdesk.com.

  2. 2

    Open Settings → Integrations in Workover

    In your Workover workspace, go to Settings → Integrations and find Freshdesk under the Support group, then click Connect.

  3. 3

    Enter your domain and API key

    In the Connect Freshdesk dialog, enter your Freshdesk domain and API key, then confirm. Credentials are stored in your workspace’s encrypted vault.

  4. 4

    Link Freshdesk to a project

    Attach the connection to a project and Workover turns ticket volume into a prioritized content backlog.

The Connect Freshdesk dialog in Workover with domain and API key fields
Connect Freshdesk with your subdomain and a read-only API key.
Workover Settings → Integrations, showing the provider catalogue grouped by category
Find every integration under Settings → Integrations in your workspace.

Read-only. A read-only agent key is all Workover needs, it never writes to Freshdesk.

Connect Freshdesk to Workover

Every connection belongs to a workspace and powers the projects you link it to. Set it up in a couple of minutes.

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Create, collaborate on, and maintain your internal wiki, product docs, and marketing content – all in Workover.

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