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Help Scout

By WorkoverSupportConnect with API key

Spot documentation gaps from the tickets your team resolves in Help Scout.

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Connect Help Scout and Workover analyzes resolved conversations to surface the docs your customers keep asking for, so your content roadmap reflects what support is actually handling.

  • Analyze resolved conversations to find repeat questions
  • Prioritize docs by real support volume, not guesswork
  • Read-only Docs API access

How it works

  1. 1

    Copy your Docs API key from Help Scout

    In Help Scout, go to Your Profile → Authentication → API Keys and copy a key with the Docs permission.

  2. 2

    Open Settings → Integrations in Workover

    In your Workover workspace, go to Settings → Integrations and find Help Scout under the Support group, then click Connect.

  3. 3

    Paste the Docs API key

    Enter the key in the Connect Help Scout dialog and confirm. It’s stored in your workspace’s encrypted credential vault.

  4. 4

    Link Help Scout to a project

    Attach the connection to a project and Workover starts turning resolved conversations into content priorities.

The Connect Help Scout dialog in Workover with the Docs API Key field
Connect Help Scout with a single Docs API key.
Workover Settings → Integrations, showing the provider catalogue grouped by category
Find every integration under Settings → Integrations in your workspace.

Read-only. Workover uses a Docs API key and never modifies your Help Scout account.

Connect Help Scout to Workover

Every connection belongs to a workspace and powers the projects you link it to. Set it up in a couple of minutes.

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Create, collaborate on, and maintain your internal wiki, product docs, and marketing content – all in Workover.

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