Patchstack hardening settings

Patchstack’s hardening settings can block two things Workover needs from your WordPress site: application passwords, which Workover signs in with, and the users endpoint, which fills the Author list in the WP tab.

Before you start: you need access to your Patchstack dashboard and admin access to your WordPress site.

Symptoms

• Connecting the site fails, or an existing connection stops working and the workspace owner gets an email whose subject begins “Workover has stopped syncing with” and names the site.
• The Author list in the WP tab is empty, or shows only the account Workover is connected as.

Fix it

1. In the Patchstack App’s hardening settings, turn off the option that blocks WordPress application passwords.
2. If the Author list is empty, turn off the option that blocks the users endpoint in the same settings.
3. If the connection had stopped working, reconnect the site from the project’s Project settings.

If the site still cannot connect, contact support.

Related

• Allowlisting Workover in your firewall
• Connecting your WordPress site