How to start your free trial or subscribe
Start Workover Essentials for a workspace from its Plan & billing tab. You begin with a 7-day free trial, and the plan continues automatically when the trial ends. Use this when a workspace is not on a plan yet, for example one you have just created, or one whose canceled plan has ended.
Before you start: you need the Owner or Admin role in the workspace, and a card. Each workspace has its own plan, so starting one here does not cover your other workspaces.
Start the plan
- Open the workspace switcher, pick the workspace, and choose Workspace settings.
- Open the Plan & billing tab.
- Choose Annual · 2 months free or Monthly.
Warning: You cannot switch between annual and monthly billing in the app after the plan starts. Choose carefully.
- Check the seat count and the price shown next to the button, for example “$20/mo for 1 seat after trial”.
- Click Start your 7-day free trial. A card form opens on the page.
- Enter your card details and click Start free trial.
The page shows “You’re on Workover Essentials. Your 7-day free trial has started.” and the badge next to Workover Essentials changes to Free trial, with the date the trial ends.
If the workspace was blocked with Start your free trial to continue, its members can use it again once the plan has started.
What happens during and after the trial
- During the trial you are not charged, even if you add people.
- When the trial ends, the card is charged for the workspace’s seats at the interval you chose. See Members and seats for who counts as a seat.
- If that first charge fails, the workspace is blocked straight away. There is no grace period for a workspace that has never paid. See What happens when a payment fails or your plan ends.
Troubleshooting
I do not see Start your 7-day free trial. The workspace is already on a plan. The tab shows its status, payment method and Cancel plan instead.
I am a member and the workspace says Start your free trial to continue. Only an owner or admin can start the plan. Ask one of them to follow these steps.
The workspace says Your subscription has ended. The workspace still has a plan, but a payment on it failed, so you cannot start a new one. Update the card instead: see How to update your payment method and What happens when a payment fails or your plan ends.
The badge already says Free trial, but I have not started a plan. A workspace created with New workspace shows a Free trial badge before any plan is started, and can be used for its first 7 days without one. Start the plan to keep using it after that.
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